STORE POLICY
Shipping & Delivery
SHIPPING
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LUXURY2U uses DHL and Poslaju for all shipments within Malaysia.
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LUXURY2U only uses tracked shipment services.
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Orders are processed and shipped within 1-3 days of purchase. Once an order has been shipped, customers can track their shipment in MY ACCOUNT > ORDERS.
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POSLAJU and PGEON will be used for FREE shipping services for all orders from Semenanjung Malaysia.
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LUXURY2U shall not be responsible for any late deliveries, damaged goods or missing items. We will assist you accordingly in liaising with the courier companies.
SAME DAY DELIVERY
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LUXURY2U uses Lalamove for same day delivery within KLANG VALLEY ONLY.
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Please fill in the name and address of the RECEIVER OF GOODS. If buyer and receiver are not the same, please fill in the receiver’s details.
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Tracking number and live update can be viewed in MY ACCOUNT > ORDERS.
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All info on Lalamove RIDERS – name, handphone number, motorcycle registration number can be viewed in MY ACCOUNT > ORDERS
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The receiver shall receive a share link via SMS which he/she needed to tell the rider to ensure safety on both sides.
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Delays may happen due to traffic, bad weather or any other unexpected reasons. However the rider shall contact the buyer and negotiate separately.
Payment method
Payment Methods
• Manual Payment (Online Transfer)
Please transfer the payable amount to bank account below:
Local Payment:
Bank Name: PUBLIC BANK
Bank Account Number: 3219108429
Bank Account Name: Luxurytou Enterprise
Oversea Payment (TT Transfer):
Bank Name: PUBLIC BANK
Bank Account Number: 3219108429
Bank Account Name: Luxurytou Enterprise
Swift code: PBBEMYKL
Bank Address: No 2 & 2A Jalan Jalil Jaya 6 Jalil Link, Bukit Jalil, 57000 Kuala Lumpur, Federal Territory of Kuala Lumpur Malaysia
TnG eWallet Transfer:
Once the payment is done please notify us via whatsapp with ORDER NUMBER, NAME, ADDRESS.
whatsapp: +012-293 0278

Return Policy
ACCEPTANCE OF THE GOODS
The buyer is responsible for inspecting the goods for defect and no