SHIPPING

1. LUXURY2U uses DHL and Poslaju for all shipments within Malaysia.

2. LUXURY2U only uses tracked shipment services.

3. Orders are processed and shipped within 1-3 days of purchase. Once an order has been shipped, customers can track their shipment in MY ACCOUNT > ORDERS.

4. POSLAJU and PGEON will be used for FREE shipping services for all orders from Semenanjung Malaysia.

5. LUXURY2U shall not be responsible for any late deliveries, damaged goods or missing items. We will assist you accordingly in liaising with the courier companies.

SAME DAY DELIVERY

1. LUXURY2U uses Lalamove for same day delivery within KLANG VALLEY ONLY.

2. Please fill in the name and address of the RECEIVER OF GOODS. If buyer and receiver are not the same, please fill in the receiver’s details.

3. Tracking number and live update can be viewed in MY ACCOUNT > ORDERS.

4. All info on Lalamove RIDERS – name, handphone number, motorcycle registration number can be viewed in MY ACCOUNT > ORDERS

5. The receiver shall receive a share link via SMS which he/she needed to tell the rider to ensure safety on both sides.

6. Delays may happen due to traffic, bad weather or any other unexpected reasons. However the rider shall contact the buyer and negotiate separately.